Customer Success Manager - Sweden & Denmark
Join the fun! đź’š
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Join the fun! đź’š
Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. We're looking for a Customer Success Manager to own the daily commercial relationship with one of our operator partners across Sweden and Denmark. If you want to join an exciting growth journey within UCaaS, keep on reading.
About the job
You help set the roadmap, help set the pricing, run launches and delivery trainings. The mission is to help our partner onboard and grow their customer base on our platform. We're live with our partner today, but we have an even more exciting journey ahead of us.
You sit at the intersection of sales, product, and operations. You're the partner's voice inside Telavox, and Telavox's voice with the partner. You'll work closely with stakeholders on both sides, feed market needs and priorities to our product managers, and help shape decisions that grow the account. You won't be doing this alone — you'll have the Stockholm and Malmö offices, and colleagues across sales, product, and delivery, close by to lean on.
You report to the leader of our Customer Engagement & Delivery team. This role is based in Stockholm or Malmö. Expect regular travel to our partner's offices in Stockholm and Copenhagen, as well as to Telavox HQ in Malmö.
What you'll do
Own the growth of the account. Your primary mandate is to drive a step-change in how many end users this partner brings onto Telavox — everything below exists in service of that.
Equip the partner's sales organizations in Sweden and Denmark with the positioning, training, and materials they need to sell.
Assist in ongoing sales cases.
Help shape the partner's product roadmap, working with senior stakeholders on both sides and guiding our product managers on market needs and priorities along the way.
Support pricing and packaging decisions — for direct end-customer sales and for wholesale/indirect channels — including for new categories like AI.
Support go-to-market execution for product launches: positioning, messaging, sales enablement, and market activation.
Help drive commercialization of our AI product suite with this partner.
Coordinate prioritization between the commercial side and product & engineering, bringing structure to requests as they come in.
Build and maintain the map of key stakeholders on both sides, and be someone both sides trust to get things done.
About you
Commercially, you're comfortable getting into B2B SaaS pricing, packaging, and channel economics, and confident contributing to decisions that shape revenue. You speak product well enough to work productively with product managers and bring them useful market input, without needing formal authority over them.
On top of that, you're a good communicator — someone who's comfortable in a room with stakeholders one day and running a training session for a sales team the next. Some technical understanding is a plus, enough to follow feasibility discussions and be a credible voice with engineering. And you like being close to the customer and hands-on with delivery — happy to draw on the network and experience around you at our Stockholm and Malmö offices rather than figuring everything out solo.
You're fluent in English as well as Swedish and/or Danish (all three are a plus!) at a business level since you'll be working closely with local sales teams in both markets.
Join us at Telavox đź’š
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.
Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
Read more about our new HQ in Malmö 🏠!
How to apply
We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.
For questions, reach out to HR Business Partner Victoria Schmitz at victoria.schmitz@telavox.com
Learn more about what we do! ⬇️
- Department
- UCaaS Platform
- Locations
- Malmö, Stockholm
- Remote status
- Hybrid
Colleagues
Telavox Attitudes
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We love customer and partners
We are curious, want more, and lead the way.
I build successful relationships.
I think and act big picture. -
We make it happen
I have the courage to take decisions and act.
Simplicity makes us smarter and faster.
We learn from success and mistakes. -
We take ownership
I take initiative and follow through.
We keep promises.
I chase greatness.
We set goals, achieve them and celebrate. -
We build Telavox
My effort builds our success - what I do matters.
I seek and share across all boarders.
We fight and win together. -
We are Telavoxers
We are inclusive and friendly.
I am straightforward and listen to understand.
I create great workdays.
We are Telavox
Telavox is a telecommunications software company with more than 20 years of experience enabling rewarding conversations. Our headquarters are in Malmö, Sweden, and we have offices and Telavoxers across the world.
This is a fast-changing environment. We do not overdo things, we are on to the next challenge. Working here is for people who want to have fun (one of our core values!), be creative, and who rather ask for forgiveness than permission.
About Telavox
Telavox develops world-leading communications platforms with solutions for smart and efficient telephony, PBX, chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants, Telavox contributes to making companies more transparent, efficient and accessible.