Join Telavox as an Operations Engineer 

Are you a positive, proactive, and technically skilled problem solver passionate about helping customers succeed? At Telavox, our Support & Operations team ensures our customers get the most out of our communications platform, combining technical expertise with outstanding service.

Telavox is a fast-growing digital telco that blends the reliability of telecom with the agility of SaaS across Europe and the Middle East. Our customers rely on us for seamless communication solutions, and our operations team is central to delivering that promise.

We are looking for an Operations Engineer to join our Support & Operations team in Oslo. You will provide third-line support to our customers, ensuring issues are resolved efficiently and proactively, while closely collaborating with both technical and commercial teams.

About the job

As an Operations Engineer at Telavox, you will be the expert our customers turn to for complex technical issues and operational processes. Your role will combine troubleshooting, system monitoring, and customer guidance, ensuring our services run smoothly and our customers thrive.

You will focus on understanding the customer’s business, analyzing technical and operational issues, and resolving them effectively. Additionally, you will monitor our systems, report key metrics, and contribute to ongoing improvements in tools and processes.

Your day-to-day work includes:

• Providing third-line support via phone and our customer support system

• Troubleshooting and resolving technical and operational issues with Telavox products and services

• Supporting and managing systems such as BSS Customer Care GUI, My Page, My Company, Windows Server, and user administration

• Training customers on Telavox solutions and helping them maximize value

• Analyzing mobile telephony and VoIP calls, including signaling history, SIP, and pcap logging

• Configuring and analyzing UCaaS switchboard solutions

• Managing product configurations, pricing updates, and system monitoring

• Proactively responding to system alerts and initiating corrective actions

• Reporting key performance metrics to customers

• Working with databases (Oracle, MSSQL) to perform technical operations

• Participating in and supporting billing processes according to routine

About you

You are a self-driven, positive, and service-oriented professional who thrives on solving technical and operational problems for customers. You understand the importance of customer business needs, are proactive in finding solutions, and enjoy collaborating across teams.

Key skills and experience we are looking for:

• 2+ years of experience in technical or operational support, ideally in telecom or at a mobile operator

• Strong IT and technical knowledge; formal education or equivalent practical experience is acceptable

• Familiarity with databases and SQL is a plus

• Experience with invoicing and customer billing is a plus

• Ability to analyze technical data, logs, and system behavior to resolve issues efficiently

• High integrity, solution-oriented, proactive, and structured

• Excellent communication skills in Norwegian and English, both written and verbal

• Team player with strong collaboration skills and the ability to contribute to a positive work environment

• Interest and willingness to learn how Telavox products and services function in depth

Join us at Telavox 💚

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

How to apply!

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. 

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com

Learn more about what we do! ⬇️