Join Telavox as an Enterprise Key Account Manager – Customer Success Team 💼

Are you a relationship-driven commercial expert who thrives on building strategic partnerships and driving long-term customer value? At Telavox, we’re growing our Customer Success Enterprise team and looking for a Key Account Manager to take full ownership of our most valuable client relationships.

In this role, you’ll directly influence our top customers' success while identifying new opportunities for growth and impact. If you’re passionate about delivering value, solving problems, and becoming a trusted advisor, this is your opportunity!

About the job 

As an Enterprise Key Account Manager at Telavox, you’ll be the trusted partner for a portfolio of our largest and most strategic customers, with a primary focus on those in the partner sales segment. You are expected to build strong collaboration between Telavox and our Partner Sales’ organization, ensuring alignment and shared success.

Your mission is to deepen relationships, drive Net Revenue Retention (NRR), and maximize customer value. With full commercial ownership of your accounts, you’ll work closely with internal teams and partners, manage re-negotiations, drive upsell and expansion, and act as the voice of the customer within the organization.

Your day-to-day work may include:

• Building strong, trust-based relationships with senior client stakeholders
  

• Identifying upsell and expansion opportunities within existing accounts
  

• Re-negotiating customer contracts and managing renewal cycles proactively
  

• Acting as a strategic advisor, helping customers optimize their Telavox setup
  

• Using customer data to inform decisions and uncover new commercial opportunities
  

• Collaborating cross-functionally to advocate for customer needs and improve our offering
  

• Collaborating with our Partners to even further strengthen customer relations

• Representing the voice of the customer internally with product and leadership teams

About you

You’re a driven and empathetic customer success or account management professional who knows how to balance commercial goals with delivering genuine value. You take pride in making your customers successful and excel at spotting opportunities others might miss. 

You’re confident in navigating complex stakeholder environments and thrive in high-value conversations. You love turning challenges into long-term wins and find energy in solving customer problems in creative, thoughtful ways.

Key skills and experience we’re looking for:

• At least 3 years of experience in the telecommunications industry or with UCaaS products, preferably within the Partner Segment in Sweden
  

• Proven track record in driving account growth and retention through upsell and renewals
  

• Data-driven approach to decision-making with strong business acumen
  

• Excellent communication and stakeholder management skills
  

• A target-driven mindset combined with a consultative, value-based sales style
  

• Curiosity, proactiveness, and the ability to work independently as well as collaboratively

• You are fluent in Swedish, both spoken and written, and you can communicate effectively in English, both verbally and in writing. 
  

Good-to-have skills:

• Familiarity with working across functions such as product, support, and technical teams
  

• Understanding of Net Revenue Retention (NRR) metrics and contract structuring

• Experience from working with Telavox’ platform

Your ability to connect deeply with customers, drive commercial outcomes, and act as a trusted advisor makes you a perfect fit for this role. At Telavox, you’ll be empowered to shape the future of our enterprise partnerships while working with a passionate team, and having a lot of fun along the way.

Join us at Telavox 💚

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

How to apply!

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter. 

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com

Learn more about what we do! ⬇️