Tech Support Engineer
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Join Telavox as a Tech Support Engineer! đ
Are you a problem-solver with a passion for delivering outstanding customer service? Telavox is looking for a Tech Support Engineer to join our team and help us provide top-quality support to our global client base. If you're excited about diagnosing issues, engaging with clients, and enhancing the customer journey, weâd love to hear from you!
About the jobÂ
As a Tech Support Engineer at Telavox, you will work at the frontline of technical support, engaging directly with customers to ensure a seamless experience with our software products. As the vital link between our clients and product teams, you'll provide second-level support and proactively drive issue resolution.
A typical day in this role involves:
As a Tech Support Engineer at Telavox, you will work at the frontline of technical support, engaging directly with customers to ensure a seamless experience with our software products. As the vital link between our clients and product teams, you'll provide second-level support and proactively drive issue resolution.
Deliver exceptional support: Provide technical assistance to global customers across tickets, phone, email, and chat channels.
Engage directly with customers: Lead conversations to efficiently identify and resolve technical issues, ensuring customer satisfaction.
Diagnose and resolve issues: Troubleshoot technical challenges to keep service levels high and minimize downtime.
Maintain knowledge resources: Manage and update our FAQ and knowledge base to empower 1st-line support and enhance self-service for our clients.
Collaborate on escalations: Work with Red Alerts, incident escalations, and beta testing to optimize support efficiency and product reliability.
Meet SLA standards: Track and manage service-level agreements, keeping our clientâs needs at the forefront of our support operations.
This position is based in our Malmö office and includes occasional on-call responsibilities as part of the position. Youâll join a collaborative, innovative work environment and play a key role in our growing support team.Â
About you
We are looking for someone with a technical support background who thrives in a fast-paced, client-facing role and enjoys problem-solving.
Your skills and experience should include:
Experience & education: Bachelorâs degree in Computer Science, IT, or related field, or equivalent hands-on experience, with at least 1-2 years in technical support or customer service.
Technical knowledge: Ability to troubleshoot and resolve technical issues, ideally within the software or Telecom industry.
Communication skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
Team collaboration: Enjoys working within and beyond your team to foster a positive, proactive approach to support.
Customer-first mindset: Strong problem-solving abilities with a customer-centered approach to service.
Proficiency with tools: Familiarity with Atlassian tools, HubSpot, or similar platforms to keep the customer journey transparent and consistent.
Youâre a great fit if you:
Are self-driven with a positive, proactive attitude and an initiative to get things done
I enjoy collaborating with others, have a positive outlook, and offer creative solutions to new challenges.
Are motivated by fostering strong relationships with both customers and internal stakeholders.
Nice-to-have skills:
Prior experience in software development, beta testing, or incident escalation management.
Knowledge of telecom technologies or cloud-based platforms.
Prior experience in Jira and or HubSpot software.
Youâll fit right in if you have a collaborative mindset, a proactive approach to problem-solving, and a passion for making an impact. We value team players who bring a positive, can-do attitude and are ready to contribute.
Why Telavox? đ
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.
Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries.
We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more đ
Are you interested in becoming part of Telavox? Apply now!
At Telavox, we don't focus on fitting in; we focus on making room for everyone.
Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace.
Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together!
For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com
Learn more about what we do! âŹïž
- Department
- UCaaS Platform
- Locations
- Malmö

Malmö
Telavox Attitudes
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We love customer and partners
We are curious, want more, and lead the way.
I build successful relationships.
I think and act big picture. -
We make it happen
I have the courage to take decisions and act.
Simplicity makes us smarter and faster.
We learn from success and mistakes. -
We take ownership
I take initiative and follow through.
We keep promises.
I chase greatness.
We set goals, achieve them and celebrate. -
We build Telavox
My effort builds our success - what I do matters.
I seek and share across all boarders.
We fight and win together. -
We are Telavoxers
We are inclusive and friendly.
I am straightforward and listen to understand.
I create great workdays.
We are Telavox
Telavox is a telecommunications software company with more than 20 years of experience enabling rewarding conversations. Our headquarters are in Malmö, Sweden, and we have offices and Telavoxers across the world.
This is a fast-changing environment. We do not overdo things, we are on to the next challenge. Working here is for people who want to have fun (one of our core values!), be creative, and who rather ask for forgiveness than permission.
About Telavox
Telavox develops world-leading communications platforms with solutions for smart and efficient telephony, PBX, chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants, Telavox contributes to making companies more transparent, efficient and accessible.
Tech Support Engineer
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