We are rapidly growing and due to our never-ending growth, we are now looking for an IT Technician to meet the continuously growing demands on our IT department.

Do you love problem-solving? Do you have a cyber security mindset? Do you enjoy putting smiles on your colleagues’ faces while you troubleshoot their laptops, iPhones or random business systems? If you do, then you’ll love working with us!

About the job

We are seeking a skilled IT Support Technician to join our team! The ideal candidate will have a background in supporting a diverse range of systems, including Apple, Windows, Wi-Fi, Google Workspace, MDM, and EntraID. You will be responsible for providing technical support to our internal staff, troubleshooting issues, and ensuring the smooth operation of our IT.

You will provide first-line technical support to end-users via various channels (phone, email, chat) and make sure it’s all logged in our ticketing system, as well as administer Google Workspace including email, file storage, collaboration tools, Microsoft 365 applications, Workspace ONE and the list goes on.

The role also includes responsibilities for:

• Maintaining internal systems (Google Workspace, FreshService, Workspace One, EntraID and the list goes on…)

• Configure and manage Mobile Device Management (MDM) systems for all our devices.

• Utilize a helpdesk ticket system to log, track, and prioritize support requests.

• IT support for Macs, PCs, iPhones, and Android. You will also be working with printers, basic network issues, and related equipment (you know, everything from monitors, keyboards, mice, and hard drives to ethernet cables, video conference equipment, and lots more)

• Best practices around data security

• Stay current on IT and introduce Telavox to new smart solutions.

To handle everything our Telavoxers need help with regarding IT, we use FreshService ticket system. If you are not already, you will become an expert in entering, prioritizing, scheduling, managing, and closing cases here.

This role is based in Malmö and you will report to the IT Manager.

About you

To do well and have lots of fun in this role, we believe that you have at least 2+ years of experience or competence working in an IT Service/Help desk where you have to get to know established IT service delivery practices. You have strong experience supporting both macOS and Windows, and it’s a plus if you also have experience working with Linux, iOS, and/or Android.

You need to be fluent in Swedish and English, both verbal and written. Skills in Spanish and/or French would be the icing on the cake, but not a must!

It would be great if you also have:

• Managed mid-to-large Google Workspace environments and documented skills in it

• Scripting knowledge (Bash and Powershell)

• Networking experience with wifi, switches, and firewalls and/or IT Security

• IT Security experience.

• Experience with cloud platforms such as Azure or GCP

• Industry certifications (e.g., CompTIA A+, Apple Certified Support Professional, Microsoft 365 Certified: Endpoint Administrator Associate).

Furthermore, you are an initiative-taking, problem-solving, and collaborative person who loves improvement and helping people around you, regardless of whether the solution is simple for you or if you had to figure out for a while how to solve it.

You prefer sustainable solutions that will work over a long period, rather than quick fixes that will make this non-technical person in front of you disappear quickly. You are great at training the user and showing this person how to solve the problem in the future (and sometimes you just need to nag a bit about how it is good to restart your computer from time to time… ).

As this role collaborates with almost every other part of Telavox it's given that you enjoy working with a wide range of people with various backgrounds.

Are you interested in becoming part of Telavox? Apply now! 🥳

We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Talent Acquisition Partner Linus Nilsson at linus.nilsson@telavox.com.

Telavox is the place to be! 💚

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.

Today we are a fast-growing and profitable company with +1.8b in revenue and +470 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun! 😀  

Learn more about what we do! ⬇️