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Customer Success Advisor

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We are Telavox. Telavox is a Swedish IT company established in the telecoms market and has been a huge success over the past decade in Sweden, Denmark, Norway and Finland. It’s now time to do the same thing, but bigger & better, in the UK!

Do you want to be part of a cool and successful company that is expanding rapidly? We can offer a really fun journey, in both building our success in the UK and also globally. Using our values of Fun, Simple and Relevant we promote an amazing work ethos in an environment in which you can thrive and progress.

We are opening an office in Southampton City Centre and right now, we need to add a talented advisor to our staff who will take care of our customers, both direct and through our base of partners. Have we peaked your interest…….? Continue reading!

Are you the star we are looking for?

Telavox has a history with producing the market's most satisfied customers in Scandinavia! It is not only shown by our customer reviews but also because our customers stay longer with us than our competitors. We have two types of customers, our direct customers, brought on by our direct sales teams, and customers of our resellers (partners). In this role, your mission is to take care of our customer base as a whole. This isn't just a customer service role, this is all about customer success!

About the role

In this role you have full responsibility of your own allocated customer base, regarding delivery, training, and development with the goal of getting all direct customers and resellers as happy, involved and educated as possible. You handle, via our own market leading telecoms product “Flow”, all matters related to your partners and your role is advisory and supportive. Your daily work is mainly focused on building a positive relationship with our customers (could be direct or partners), and you put a lot of time and effort into really understanding their needs and being helpful when needed. This is not just a responsive role, we allow you to be as proactive as is needed to give the highest level of customer success possible.

At Telavox we have fun at work, and we hope you are constantly striving for more, not just personally but for the partners and customers to feel that same joy that you do, by including them to well our ethos. Sometimes you will be able to leave the office and participate in larger installations and training programs with our partners and customers, and sometimes the reseller just passes by to drink and have a fika. We are here to make their lives easier by building great rapport and friendships.

About you

You love people and you have experience from a relationship-building role where you've worked both supportive and advisory, and preferably with a technically challenging product, service or industry.

We like working together and we are sure that social commitment leads to success. In addition to social skills, we value the fact that you are:

  • A Relationship builder - You will talk to the same people many times a week. The relationships are important to you and you have excellent skills in building trust and communicate well over the phone.
  • Technically Interested - Most retailers have been working in the telecom industry for many years and it's your job to help them to succeed, you probably have technical know-how in telephony, but it's no requirement.
  • Innovative and enterprising - Telavox comes from a start-up culture where everyone can be involved in developing the company forward, so we appreciate that you can bring your own initiatives and ideas on how to make Telavox even better.
  • Driven for knowledge - You will be dealing with all aspects of the ordering process - System build to Porting, Support to Invoice queries and additional orders through to cancellations. You will learn all relevant areas of the business.

Why Telavox?

Telavox is the place to be! Telavox develops a world-leading communications platform with solutions for smart and efficient telephony, PBX, chat and much more. We were cloud-based right from the very beginning in 2002, and do not need to spend time adapting to the digital changes that we actually contributed to creating. Our communications solutions challenge old norms and are already making everyday life easier for over 250,000 users.

Telavox run a company culture based on their company values- Fun, Simple and Relevant. We have an annual ‘Kick Off’ which over the last few years have seen us go to USA, South Africa, UAE - iIll you be on the next one? Fresh fruit, Hot drinks all in huge supply, monthly team get together and all the usual that comes with an office environment.

Travelling for training will be required, 1 week at our head office in Malmo. All transport costs will be covered in advance.

Salary expectations: £18,000 - £24,000 depending on experience plus a guaranteed bonus during training. Company laptop provided.

Are you interested in becoming part of a success story? Apply now!

Don’t play hard to get!

We are really looking forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact recruiter Hanna Lindkvist at Hanna.Lindkvist@telavox.com or Hiring Manager Kristian Lundgaard at Kristian.lundgaard at Kristian.Lundgaard@telavox.com

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Or, know someone who would be a perfect fit? Let them know!

Our Values

  • Simple

    We don’t complicate things. We thrive on making products that are easy to use, understand, work with and therefore easy to wow with!

  • Fun

    We believe that mindset and attitude work wonders for us and our customers. If we embrace every opportunity for a good time, wow-experiences will come!

  • Relevant

    We always start with the needs of our customers, and we stay there. We don't speculate, we iterate. Problems can be complicated but solutions have to be simple.

Workplace & Culture

We enjoy a lot of great stuff - like laughing, chat a bit too much with colleagues and explore the world together. But we do not like to wait, Telavox has ants in its pants and we like to try on new things all the time. This is a fast changing environment, we do not over-do things - we like to find next challenge instead. Working here is for great people that want to have fun, be your creative self, and rather ask for forgiveness than permission.

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